CLIENT POLICIES AT 18|8 GLENVIEW
Our goal at 18|8 Glenview is to provide quality service, in a timely manner, and in a professional, upscale environment. In order to do this, we have implemented the following policies. We will also be asking all clients to update their client profile cards so that we have accurate contact information on file.
Child Safety Policy
We know our children are great little people. For the safety and comfort of children, yourself and our guests – we appreciate your support and understanding of our guidelines regarding having children in the salon. Please make all necessary child care arrangements prior to your visit.
– Children 12 years old and younger are welcome on the salon floor when receiving a service.
– Children 12 years old and younger are allowed in the salon with guardian supervision when receiving a service.
– Due to the use of hot tools, sharp tools, and chemicals on the salon floor, for your child’s safety and protection, we ask that NO children be present on the salon floor when not receiving a service. This includes in strollers, empty salon chairs, waiting with you or in your lap.
Dept. of Financial & Professional Regulation for the State of Illinois regulates that pets or other animals shall not be permitted in a salon or shop at any time. This prohibition does not apply to an animal assistant for the physically impaired.
One client running late will throw the rest of our day off, resulting in us running late for clients who showed up on time. We have a 5-minute grace period after which we will call to check on you. We will do our best to accommodate your service, however we reserve the right to reduce the service or the entire service may be forfeited completely. Members late for their 15-minute member clean-up may have their service forfeited completely.
Cancellation/No Show Policy (including Late Policy forfeitures)
Your appointments are very important to us and we hold your time slot just for you. If you must cancel, we ask that you do so before the close of business the day preceding your appointment. You will receive a confirmation text message or e-mail the morning before your appointment if you have a valid cell number or e-mail on file. Please respond to text messages in ALL CAPS.
We understand that unavoidable issues come up, however, if last minute cancellations, not shows or forfeitures become a habit, after the third violation we will request a credit card be placed on file in order to reserve future appointments. Any future violations will be charged 50% on all services cancelled.